Happy Homes HOME HELP – domestic support and care provisionI look forward to working with you on whichever service(s) you require.Quality caring work at an affordable price… undertaken by a woman you can trust.

Email:

Telephone:
07572 380 800

Terms and conditions

Payment Payment is preferably via Bank Transfer - I will provide you with my bank account details. If Bank Transfer is not a viable option for you, then I will accept cash. Payment is due ideally on the day of service provision and certainly within 24 hours.

For large projects, such as redecoration works, payment is due on completion of the job. I will also request an amount in advance to cover the purchase of materials. Cheques are accepted only for large projects.

Receipts are available on request.

My hourly rates of pay are indicated at the bottom of each Service page. Please note that any time taken prior to each visit for me to undertake research; order items online; make purchases in store; pack up/unpack any tools, products or equipment required for the service; etc is also chargeable at the appropriate service rate.

Surcharges For clients outside of the borough of Luton there is a sliding surcharge for any residence beyond a 5 mile radius and/or 15 minute travelling time from my home. I will advise you of the surcharge per visit to cover my fuel/vehicle wear and tear costs at £0.50 per mile over the 6 mile maximum distance, plus travelling time for the excess mileage. In addition please note that when undertaking weekend work in order to accommodate clients’ specific needs there will be a surcharge of £10.00 per visit for either a Saturday or a Sunday visit or a Bank Holiday, whether inside or outside of the Luton borough.

New Cleaning Clients When taking on a new cleaning client, it normally takes a few visits to work through the home getting all rooms up to a high standard, after which the time I work for you gradually reduces as I am then just maintaining the achieved level of cleanliness in your home.

Appointments and Holidays I am always punctual but will let you know in advance of any changes to days or times due to medical appointments or the occasional holiday. Equally please can you also let me know in advance of your holidays - that would be very much appreciated.

Cancellations by Client Please note that if the client’s appointment/visit is cancelled either by the client or the organising/Power of Attorney person with less than 48 hours notice to me for any reason other than hospitalisation or bereavement, then the full charge is still liable for the booked time/payment.

Accidental Damage Occasionally an appliance goes wrong whilst being used by me or indeed anyone, or rarely something could be accidentally broken. This is only natural when anyone is cleaning or working on someone else’s home. I would therefore advise that I would not be able to fund any repair or replacement though if possible I would attempt a repair. I hope this is satisfactory for you as the service is provided on trust and with the understanding that sometimes unfortunate things happen to all of us. Should this rare eventuality happen, I would leave a note to explain and discuss with you later if you are not there at the time. So far this has not happened with any of my clients, fingers crossed, but please be aware!

Public Liability Insurance I have Public Liability Insurance, a copy is available on request.

Companionship Service Waiver Please note that for the Companionship service - if travel and/or services outside the home with my companion is required then a waiver agreement is required to be signed by both the client and where applicable their main support carer, usually a relative. This may sometimes also be required if the client has major memory issues/dementia and are likely to, or have previously, misplaced cash in the home. Details of the agreement are available on request.

Abusive Clients I reserve the right to cease working at any point, and without due notice, for any individual on the grounds of my personal Safeguarding, Health and Safety duties/responsibilities in the event that the individual becomes abusive to an extent that it is not safe for me to work with/for them. This includes self-abuse, abuse of me personally or abuse of others in my presence. Abuse can be physical or mental.

Feedback I welcome and value all feedback, positive or negative, as it leads to continuous improvement in the provision of my services. Please refer to the Policy and Procedure regarding Customer Comments, Compliments and Complaints below for information on making comments, compliments or complaints.